V současné době podporuje síť WiFi zařízení pouze 2,4 GHz. Kompatibilní je také dvoupásmová WiFi, která podporuje 5 GHz i 2,4 GHz. Pokud je vaše domácí WiFi aktuálně nastaveno pouze na 5 GHz, můžete se obrátit na poskytovatele služeb směrovače a povolit 2,4 GHz.

Beatbot iSkim Ultra je vhodný pro různé tvary a materiály bazénů, včetně podzemních a nadzemních bazénů z betonu, vinylu, sklolaminátu, keramických obkladů, nerezové oceli a dalších.

iSkim Ultra je vhodný pro použití v bazénech se slanou vodou. Beatbot při navrhování svých produktů zohledňuje přítomnost soli a chlóru ve vodě. Používáme materiály a procesy vysoce odolné proti korozi, abychom zajistili trvanlivost našich výrobků. Náš produkt lze bezpečně používat ve slané vodě s koncentrací nepřesahující 5000 ppm a obsahem chlóru do 4 ppm.

Ano, iSkim Ultra může dobře fungovat s nekonečným bazénem.

iSkim Ultra je vysoce účinný při odstraňování vlasů, listů, větví, květin, trávy, semen, pylu a další vegetace, stejně jako drobného hmyzu nebo zvířat. Dokáže filtrovat nečistoty o velikosti 380 mikrometrů (μm).

ISkim Ultra je vybaven magnetickou bezdrátovou nabíječkou. Při použití této nabíječky trvá úplné nabití přibližně 5 hodin. Naše zařízení je navíc vybaveno solárním panelem, který umožňuje pohodlné solární nabíjení.

Ujišťujeme vás, že náš produkt má široké napětí a může se přizpůsobit 100V až 240V.

Kapacita filtračního koše iSkim Ultra je 9 l.

Ano, se strojem můžete snadno manévrovat a pohybovat robotem dopředu, dozadu, doleva a doprava podle vašich preferencí.

Ano, náš robot lze bezpečně používat ve slané vodě s koncentrací nepřesahující 5000 ppm. Koncentrace soli ve většině domácích bazénů nepřekračuje výše uvedené koncentrace.

AquaSense Pro je dodáván s dvouvrstvým filtrem, který dokáže účinně zachytit nečistoty všech velikostí, včetně listí, vlasů, písku, hmyzu a dalších. Dokáže filtrovat částice o velikosti až 150 mikrometrů (μm).

Je vhodný pro bazény různých tvarů a vyrobené z vinylu, laminátu, keramiky nebo jiných materiálů.

Aquasense Pro zvládne na jedno nabití čištění vodní hladiny až 9,5 hodiny nebo dna bazénu až 5 hodin. cycle.The Výše uvedené údaje jsou výsledky testů z laboratoře Beatbot a podrobnosti se vždy liší v závislosti na skutečném provozním prostředí.

AquaSense Pro může pracovat s bazény na pláži, pokud je hloubka vody větší než 1,6 stop, protože AquaSense Pro je navržena tak, aby fungovala v hloubkovém rozsahu od 1,6 stop do 9,8 stop. Pokud je hloubka vody menší než 1,6 stop, robot se vrátí do vody hluboké strany.

Robota není třeba sušit, pokud v bazénové vodě není přebytečná sůl a pH je neutrální, pokud ne, nejprve robota vyčistěte.

Ano, robot může pracovat bez WI-Fi. Režimy na robotu mohou pokrýt čištění všech oblastí, před spuštěním zkontrolujte a vyberte odpovídající režim.

Ano, funguje na zapuštěných i nadzemních bazénech.

Kapacita filtračního koše AquaSense Pro je 3,7 l.

AquaSense Pro je vybaven baterií s kapacitou 10 400 mAh a její plné nabití vyžaduje pouze 3,5 hodiny. Doba nabíjení se může prodloužit, pokud je teplota nižší než 77℉.

V současné době podporuje síť WiFi zařízení pouze 2,4 GHz. Kompatibilní je také dvoupásmová WiFi, která podporuje 5 GHz i 2,4 GHz. Pokud je vaše domácí WiFi aktuálně nastaveno pouze na 5 GHz, můžete se obrátit na poskytovatele služeb směrovače a povolit 2,4 GHz.

Ano, náš robot lze bezpečně používat ve slané vodě s koncentrací nepřesahující 5000 ppm. Koncentrace soli ve většině domácích bazénů nepřekračuje výše uvedené koncentrace.

Je vhodný pro bazény různých tvarů a vyrobené z vinylu, laminátu, keramiky nebo jiných materiálů.

AquaSense podporuje dobu úklidu až 3,5 hodiny v rychlém režimu (úklid dna) a 2,5 hodiny ve standardním režimu (čištění dna + stěn). Výše uvedená data jsou výsledky testů laboratoře Beatbot a podrobnosti vždy podléhají skutečnému operačnímu prostředí.

Robota není třeba sušit, pokud v bazénové vodě není přebytečná sůl a pH je neutrální, pokud ne, nejprve robota vyčistěte.

Ano, robot může pracovat bez WI-Fi. Režimy na robotu mohou pokrýt čištění všech oblastí, před spuštěním zkontrolujte a vyberte odpovídající režim.

Ano, funguje na zapuštěných i nadzemních bazénech.

Kapacita filtračního koše AquaSense je 2 l.

AquaSense je vybaven 6700mAh baterií a potřebuje asi 3 hodiny nabíjení. Doba nabíjení se může prodloužit, pokud je teplota nižší než 77℉.

V současné době podporuje síť WiFi zařízení pouze 2,4 GHz. Kompatibilní je také dvoupásmová WiFi, která podporuje 5 GHz i 2,4 GHz. Pokud je vaše domácí WiFi aktuálně nastaveno pouze na 5 GHz, můžete se obrátit na poskytovatele služeb směrovače a povolit 2,4 GHz.

Primární složkou projasňovače Beatbot je chitosan, což je přírodní extrakt, který je bezpečný, netoxický a vysoce účinný při čištění vody. Dokáže účinně pomoci odstranit nečistoty, mastnotu a další nečistoty a zlepšit tak kvalitu vody.

Náš vlastní design čisticího prostředku je první svého druhu v oboru a nemůžeme zaručit, zda je čisticí prostředek od jiných spolehlivý nebo zda bude mít vliv na robota, takže v tuto chvíli nemohou být běžně používány. Náš čistič má pouze jednosměrný výstup a nelze jej v tuto chvíli doplňovat.

Běžně se doporučuje používat jednou týdně.

Jednu lahvičku soupravy čiřidla lze použít čtyřikrát. Očekává se, že po každém čisticím cyklu se množství použitého čiřidla sníží asi o 1/4.

Kit Clarifying Agent Kit se doporučuje spotřebovat přibližně do jednoho měsíce po otevření. Pokud je souprava čiřidla neotevřená, doporučuje se skladovat na chladném místě a pro dosažení optimálních výsledků soupravu spotřebovat do jednoho roku.

Pokud dojde k vrácení nebo výměně kvůli problémům s kvalitou produktu, všechny náklady pokryje beatbot.

Můžete zkontrolovat, zda byl robot odeslán a zda již existují logistické informace. Pokud se stav logistiky po odeslání delší dobu neaktualizuje, můžete nás kontaktovat přímo, pomůžeme vám problém vyřešit.

Kontaktujte prosím zákaznický servis service@beatbot.com, nebo svého autorizovaného prodejce a my vám chybějící díly zašleme.

Objednávky budou odeslány z místních skladů. Po obdržení objednávky může být obvykle doručena do 3-7 dnů.

Zákazníci mají právo požádat o vrácení do 30 kalendářních dnů od doručení produktu. Nabídneme bezplatný štítek pro zpáteční přepravu.

Na robota je poskytována záruka 2 roky.

Click here to view how to add your device to the Beatbot APP. If the setup fails, please troubleshoot with the following steps:
a. Check your network environment and signal strength.
The AuaSense 2 Pro/A200 Pro supports both 2.4GHz and 5GHz networks.
b. Verify that the Wi-Fi password is entered correctly.
Below are ways to check the password on different phone models:

1. iPhone/Samsung: Open your phone’s Wi-Fi list, tap the "i" (info) icon next to the connected network, and select "Password" to view it.
1. Google Pixel/other Android phones: Open your phone’s Wi-Fi list, select "Share" or "Share network," and check the password.

c. Ensure the device is in setup mode (blue indicator blinking). Go to your phone’s Wi-Fi list to see if a network starting with "Beatbot" appears. If not, please contact us for a replacement.
d. Check if a VPN is enabled. If so, turn it off.
If none of these steps help you add the device to the app, click here to contact us for further assistance.

The most common factor affecting wall-climbing performance is debris accumulation in the filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.

If the issue persists after cleaning, please upload a log through your Beatbot App and contact us with your device serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

a. Clogged Filter Basket
The most common reason your robot may struggle to resurface is a clogged filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.
b. Entanglement in Roller Brush or Track Wheels
If you notice your robot staying at the bottom of the pool and receive a "Detected entanglement on the roller brush or track wheels" notification in the app after retrieval, click here for troubleshooting steps.
c. Coping Edge Too Close to Waterline
If the pool's coping edge is too close to the waterline, it may prevent the handle from fully emerging. To fix this, lower the water level to maintain at least 7 inches (18 cm) of clearance between the coping edge and the waterline.

If the issue persists after trying these troubleshooting steps, please upload a log through your Beatbot App and contact us with your device's serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

Charging Indicator Lights:

1. Orange breathing light: Battery level ≤ 15%
1. Yellow breathing light: Battery level > 15% but ≤ 30%
1. Green breathing light: Battery level > 30%

Troubleshooting steps:
a. Indicator Light Mismatch
If the charging light doesn't match the battery level indicators, please restart the robot and check if the light returns to normal.
b. Robot Powers On But Won't Charge
If your robot turns on but doesn't charge when placed on the dock, please check that your power outlet is working. If the outlet is functional, the charging dock may be faulty.
c. Testing the Charging Dock Please use a multimeter set to voltage mode. Touch the probes to the metal contacts on the charging dock.

1. If the voltage reads above 25.6V, the dock is functioning properly, and the issue lies with the robot.
1. If the voltage reads below 25.6V, the charging dock is faulty.

If the robot is not charging, please contact us for replacement.

If your AquaSense 2 Pro is having trouble cleaning shallow areas like the tanning ledge or Baja shelf, the most common reason is that the water isn't deep enough. The robot requires a minimum water depth of 20 inches (50 cm) to function properly. Once you've confirmed the water is deep enough, simply open the Beatbot app and select 'Multi-Zone Mode' to start cleaning.

The AquaSense 2 Pro/A200 Pro robot features a dual-layer filtration system (150μm + 250μm) that captures particles as small as 150 micrometers. However, any particles smaller than 150 micrometer, including fine sand debris, will pass through the filter mesh and be expelled through the water outlet.

For improved filtration of very fine debris, we offer an optional aftermarket fine filter basket that can capture particles as small as 60 micrometers. If you'd like to explore this upgrade, simply contact us to request a free one.

a. "The filter basket is clogged. Please clean the filter basket."
Please watch our video guide on cleaning the filter basket.
b. "Please install the filter basket."
Filter basket not installed, please install it before cleaning.
If the notification persists after inserting the filter basket, please verify that the filter basket's magnet is properly installed. If the magnet is already in place or if you have used the robot multiple times before the notification appears, please contact us for further assistance.
c. "Please check the status of the roller brush or track wheels."
Detected entanglement on the roller brush or track wheels. Possible causes and solutions are as follows:

1. The roller brush or track wheels are tangled with foreign objects. Please remove any tangled debris promptly.
1. The robot is stuck, causing an overload in the roller brush motor. Please move the robot out of the trapped area.

d. "Please check and remove any foreign objects entangled on the propeller."
Detected entanglement or foreign objects stuck on the propeller. Please rotate the propeller's protective grille counterclockwise, spin the blades with your finger, and remove any entanglements or foreign objects.

Reasons why the robot gets stuck on the drain:
a. Suction from the Water Pump
When the pool circulation system is running, the robot can get stuck on the drain due to suction. We recommend turning off the water pump before operating the robot.
b. Physical Obstruction
If the drain protrudes from the pool floor, the robot's tracks may lose contact with the ground when passing over it, preventing proper movement. To solve this, you can purchase a properly sized drain cover clip. Once installed, the clip will provide traction for the robot's tracks and brush, allowing it to pass over the drain smoothly.

If you're noticing that your AquaSense 2 Pro/A200 Pro isn't following a consistent cleaning pattern, here are the most common reasons:
a. Irregular Pool Bottom Shape
If your pool has a large, rounded bottom where the floor and walls blend without a clear boundary, or if the floor shape is complex, the robot's path planning may fail. In this case, the robot will enter Deep Sense Mode and clean using a random path to ensure maximum coverage.
b. Multi-Platform Mode Activated
If MultiZone Mode is selected, the robot will default to Deep Sense Mode and clean using a random path.
For Consistent S-Shaped Path Cleaning:
Please go to the Beatbot app and select "Custom Mode - Floor x2". In this mode, the robot will perform two perpendicular S-shaped cleaning passes to cover the pool floor as efficiently as possible.

The battery life in the same cleaning mode can be affected by several factors, including:

1. The robot's initial entry point into the water
1. Path planning direction and number of lines
1. Pool cleanliness level
1. Filter basket clogging status
1. Any cleaning abnormalities (e.g., motor overcurrent, robot getting stuck)

All these factors can increase power consumption. A full filter basket or clogged filter mesh can reduce climbing power, causing the robot to repeatedly attempt climbing and use more battery.

Please clean the filter basket thoroughly, fully charge the robot, and then put it back in the pool to restart the cleaning cycle. Click hereto watch our video guide on cleaning the filter basket.

If you’re not receiving the verification code email after changing your password in the app or on the official website, please follow these troubleshooting steps:
a. Check for Forwarding or Deletion Rules
Ensure your email isn’t set to forward or automatically delete verification emails.
b. Review Inbox Filters
Check if your email provider is moving the verification email to a different folder (e.g., Promotions, Spam, or a custom folder).
c. Check Spam/Junk Folders
Some email services may flag verification emails as spam. Look in your spam or junk folder and mark the email as "Not Spam" to prevent future issues.
d. Verify Managed Accounts
If you’re using a work or school email, your organization’s IT policies might block or delay the email. Contact your administrator if needed.

If you’ve tried all the above and still don’t receive the code, please contact us for further assistance.

Click here to view how to add your device to the Beatbot APP. If the setup fails, please troubleshoot with the following steps:
a. Check your network environment and signal strength.
The AuaSense 2 Ultra/A200 Ultra supports both 2.4GHz and 5GHz networks.
b. Verify that the Wi-Fi password is entered correctly.
Below are ways to check the password on different phone models:

1. iPhone/Samsung: Open your phone’s Wi-Fi list, tap the "i" (info) icon next to the connected network, and select "Password" to view it.
1. Google Pixel/other Android phones: Open your phone’s Wi-Fi list, select "Share" or "Share network," and check the password.

c. Ensure the device is in setup mode (blue indicator blinking). Go to your phone’s Wi-Fi list to see if a network starting with "Beatbot" appears. If not, please contact us for a replacement.
d. Check if a VPN is enabled. If so, turn it off.
If none of these steps help you add the device to the app, click here to contact us for further assistance.

The most common factor affecting wall-climbing performance is debris accumulation in the filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.

If the issue persists after cleaning, please upload a log through your Beatbot App and contact us with your device serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

a. Clogged Filter Basket
The most common reason your robot may struggle to resurface is a clogged filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.
b. Entanglement in Roller Brush or Track Wheels
If you notice your robot staying at the bottom of the pool and receive a "Detected entanglement on the roller brush or track wheels" notification in the app after retrieval, click here for troubleshooting steps.
c. Coping Edge Too Close to Waterline
If the pool's coping edge is too close to the waterline, it may prevent the handle from fully emerging. To fix this, lower the water level to maintain at least 7 inches (18 cm) of clearance between the coping edge and the waterline.

If the issue persists after trying these troubleshooting steps, please upload a log through your Beatbot App and contact us with your device's serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

Charging Indicator Lights:

1. Orange breathing light: Battery level ≤ 15%
1. Yellow breathing light: Battery level > 15% but ≤ 30%
1. Green breathing light: Battery level > 30%

Troubleshooting steps:
a. Indicator Light Mismatch
If the charging light doesn't match the battery level indicators, please restart the robot and check if the light returns to normal.
b. Robot Powers On But Won't Charge
If your robot turns on but doesn't charge when placed on the dock, please check that your power outlet is working. If the outlet is functional, the charging dock may be faulty.
c. Testing the Charging Dock Please use a multimeter set to voltage mode. Touch the probes to the metal contacts on the charging dock.

1. If the voltage reads above 25.6V, the dock is functioning properly, and the issue lies with the robot.
1. If the voltage reads below 25.6V, the charging dock is faulty.

If the robot is not charging, please contact us for replacement.

The AquaSense 2 Ultra/A200 Ultra robot features a dual-layer filtration system (150μm + 250μm) that captures particles as small as 150 micrometers. However, any particles smaller than 150 micrometer, including fine sand debris, will pass through the filter mesh and be expelled through the water outlet.

For improved filtration of very fine debris, we offer an optional aftermarket fine filter basket that can capture particles as small as 60 micrometers. If you'd like to explore this upgrade, simply contact us to request a free one.

The battery life in the same cleaning mode can be affected by several factors, including:

1. The robot's initial entry point into the water
1. Path planning direction and number of lines
1. Pool cleanliness level
1. Filter basket clogging status
1. Any cleaning abnormalities (e.g., motor overcurrent, robot getting stuck)

All these factors can increase power consumption. A full filter basket or clogged filter mesh can reduce climbing power, causing the robot to repeatedly attempt climbing and use more battery.

Please clean the filter basket thoroughly, fully charge the robot, and then put it back in the pool to restart the cleaning cycle. Click hereto watch our video guide on cleaning the filter basket.

a. "The filter basket is clogged. Please clean the filter basket."
Please watch our video guide on cleaning the filter basket.
b. "Please install the filter basket."
Filter basket not installed, please install it before cleaning.
If the notification persists after inserting the filter basket, please verify that the filter basket's magnet is properly installed. If the magnet is already in place or if you have used the robot multiple times before the notification appears, please contact us for further assistance.
c. "Please check the status of the roller brush or track wheels."
Detected entanglement on the roller brush or track wheels. Possible causes and solutions are as follows:

1. The roller brush or track wheels are tangled with foreign objects. Please remove any tangled debris promptly.
1. The robot is stuck, causing an overload in the roller brush motor. Please move the robot out of the trapped area.

d. "Please check and remove any foreign objects entangled on the propeller."
Detected entanglement or foreign objects stuck on the propeller. Please remove the side panels, spin the blades with your finger, and remove any entanglements or foreign objects.

The AquaSense 2 Ultra scans the shape of the pool floor (excluding the tanning shelf, steps, etc.), so there will be differences between the scanned shape and the water surface shape. Due to factors like the curvature of the pool floor, the mapping may also differ from the actual shape, but this does not affect the robot's cleaning performance.

If you're noticing that your AquaSense 2 Ultra/A200 Ultra isn't following a consistent cleaning pattern, here are the most common reasons:
a. Irregular Pool Bottom Shape
If your pool has a large, rounded bottom where the floor and walls blend without a clear boundary, or if the floor shape is complex, the robot's path planning may fail. In this case, the robot will enter Deep Sense Mode and clean using a random path to ensure maximum coverage.
b. Multi-Platform Mode Activated
If MultiZone Mode is selected, the robot will default to Deep Sense Mode and clean using a random path.
For Consistent S-Shaped Path Cleaning:
Please go to the Beatbot app and select "Custom Mode - Floor x2". In this mode, the robot will perform two perpendicular S-shaped cleaning passes to cover the pool floor as efficiently as possible.

If you’re not receiving the verification code email after changing your password in the app or on the official website, please follow these troubleshooting steps:
a. Check for Forwarding or Deletion Rules
Ensure your email isn’t set to forward or automatically delete verification emails.
b. Review Inbox Filters
Check if your email provider is moving the verification email to a different folder (e.g., Promotions, Spam, or a custom folder).
c. Check Spam/Junk Folders
Some email services may flag verification emails as spam. Look in your spam or junk folder and mark the email as "Not Spam" to prevent future issues.
d. Verify Managed Accounts
If you’re using a work or school email, your organization’s IT policies might block or delay the email. Contact your administrator if needed.

If you’ve tried all the above and still don’t receive the code, please contact us for further assistance.