Enheden understøtter i øjeblikket kun netværks-WiFi på 2,4 GHz. Dual-band WiFi, der understøtter både 5 GHz og 2,4 GHz, er også kompatibelt. Hvis dit hjemmenetværk i øjeblikket kun er indstillet til 5 GHz, kan du kontakte din routerudbyder for at aktivere 2,4 GHz.

Beatbot iSkim Ultra er velegnet til forskellige former og poolmaterialer, herunder underjordiske og ovenjordiske pools lavet af beton, vinyl, glasfiber, keramiske fliser, rustfrit stål og mere.

iSkim Ultra er egnet til brug i saltvandsbassiner. Beatbot tager højde for tilstedeværelsen af salt og klor i vandet, når de designer deres produkter. Vi bruger materialer og processer med høj korrosionsbestandighed for at sikre holdbarheden af vores produkter. Vores produkt kan sikkert bruges i saltvand med en koncentration, der ikke overstiger 5000 ppm, og et klorindhold, der ikke er højere end 4 ppm.

Ja, iSkim Ultra kan fungere godt med Infinity-pool.

iSkim Ultra er yderst effektiv til at fjerne hår, blade, grene, blomster, græs, frø, pollen og anden vegetation samt små insekter eller dyr. Den kan filtrere affald så småt som 380 mikrometer (μm).

iSkim Ultra leveres med en magnetisk trådløs oplader. Med denne oplader tager det cirka 5 timer at oplade helt. Derudover har vores enhed et solpanel, som muliggør praktisk solopladning.

Vær venligst sikker på, at vores produkt har et bredt spændingsområde og kan tilpasses 100V til 240V.

Filterkurvens kapacitet for iSkim Ultra er 9 L.

Ja, du kan nemt manøvrere maskinen for at få robotten til at bevæge sig fremad, bagud, til venstre og til højre baseret på dine præferencer.

Ja, vores robot kan sikkert bruges i saltvand med en koncentration, der ikke overstiger 5000 ppm. Saltkoncentrationen i de fleste private svømmebassiner overstiger ikke de ovennævnte koncentrationer.

AquaSense Pro leveres med et to-lags filter, der effektivt kan fange snavs i alle størrelser, herunder blade, hår, sand, insekter og mere. Det kan filtrere partikler så små som 150 mikrometer (μm).

Den er egnet til svømmebassiner i forskellige former og lavet af vinyl, fiberglas, keramik eller andre materialer.

Aquasense Pro kan udføre rengøring af vandoverfladen i op til 9,5 timer eller rengøring af poolbunden i op til 5 timer på en enkelt opladningscyklus. Ovenstående data er testresultater fra Beatbot-laboratoriet, og detaljerne afhænger altid af det faktiske driftsmiljø.

AquaSense Pro kan bruges med pools med strandindgang, så længe vanddybden er over 1,6 fod, da AquaSense Pro er designet til at fungere inden for et dybdeområde på 1,6 fod til 9,8 fod. Hvis vanddybden er mindre end 1,6 fod, vil robotten vende tilbage til vandet på den dybe side.

Der er ikke behov for at tørre robotten, så længe der ikke er overskydende salt i poolvandet, og pH-værdien er neutral; hvis ikke, bedes du først skylle robotten.

Ja, robotten kan arbejde uden Wi-Fi. Robotens tilstande kan dække rengøringen af alle områder, venligst tjek og vælg den tilsvarende tilstand, før du starter.

Ja, det fungerer både i nedgravede og overjordiske pools.

Filterkurvens kapacitet for AquaSense Pro er 3,7L.

AquaSense Pro er udstyret med et 10.400mAh batteri, og det kræver kun 3,5 timer for en fuld opladning. Opladningstiden kan være længere, når temperaturen er under 77℉.

Enheden understøtter i øjeblikket kun netværks-WiFi på 2,4 GHz. Dual-band WiFi, der understøtter både 5 GHz og 2,4 GHz, er også kompatibelt. Hvis dit hjemmenetværk i øjeblikket kun er indstillet til 5 GHz, kan du kontakte din routerudbyder for at aktivere 2,4 GHz.

Ja, vores robot kan sikkert bruges i saltvand med en koncentration, der ikke overstiger 5000 ppm. Saltkoncentrationen i de fleste private svømmebassiner overstiger ikke de ovennævnte koncentrationer.

Den er egnet til svømmebassiner i forskellige former og lavet af vinyl, fiberglas, keramik eller andre materialer.

AquaSense kan understøtte rengøringstid på op til 3,5 timer i hurtig tilstand (bundrensning) og 2,5 timer i standardtilstand (bund + vægrensning). Ovenstående data er testresultater fra Beatbot-laboratoriet, og detaljerne afhænger altid af det faktiske driftsmiljø.

Der er ikke behov for at tørre robotten, så længe der ikke er overskydende salt i poolvandet, og pH-værdien er neutral; hvis ikke, bedes du først skylle robotten.

Ja, robotten kan arbejde uden Wi-Fi. Robotens tilstande kan dække rengøringen af alle områder, venligst tjek og vælg den tilsvarende tilstand, før du starter.

Ja, det fungerer både i nedgravede og overjordiske pools.

Filterkurvens kapacitet for AquaSense er 2L.

AquaSense er udstyret med et 6700mAh batteri og kræver cirka 3 timers opladning. Opladningstiden kan være længere, når temperaturen er under 77℉.

Enheden understøtter i øjeblikket kun netværks-WiFi på 2,4 GHz. Dual-band WiFi, der understøtter både 5 GHz og 2,4 GHz, er også kompatibelt. Hvis dit hjemmenetværk i øjeblikket kun er indstillet til 5 GHz, kan du kontakte din routerudbyder for at aktivere 2,4 GHz.

Hovedingrediensen i Beatbot klaringsmiddel er chitosan, som er et naturligt ekstrakt, der er sikkert, ikke-giftigt og yderst effektivt til vandrensning. Det kan effektivt hjælpe med at fjerne snavs, fedt og andre urenheder for at forbedre vandkvaliteten.

Vores specialdesignede klaringsmiddel er det første af sin slags i branchen, og vi kan ikke garantere, om klaringsmidler fra andre er pålidelige eller vil påvirke robotten, så i øjeblikket kan de ikke bruges almindeligt. Vores klaringsmiddel har kun en envejsudgang og kan ikke genopfyldes i øjeblikket.

Det anbefales normalt at bruge det en gang om ugen.

En flaske med klaringsmiddel kan bruges fire gange. Det forventes, at mængden af klaringsmiddel, der bruges efter hver rengøringscyklus, vil blive reduceret med cirka 1/4.

Clarifying Agent Kit anbefales at blive brugt inden for cirka en måned efter åbning. Hvis clarifying agent kit er uåbnet, anbefales det at opbevare det et køligt sted og bruge sættet inden for et år for optimale resultater.

Hvis returneringer eller ombytninger sker på grund af produktkvalitetsproblemer, vil alle omkostninger blive dækket af beatbot.

Du kan tjekke, om robotten er blevet afsendt, og om der allerede er logistikoplysninger. Hvis logistikstatus ikke opdateres i lang tid efter afsendelse, kan du kontakte os direkte, så hjælper vi dig med at løse problemet.

Kontakt venligst kundeservice på service@beatbot.com eller din autoriserede forhandler med det samme, så sender vi de manglende dele til dig.

Ordrer vil blive sendt fra lokale lagre. Efter modtagelse af ordren kan den normalt leveres inden for 3-7 dage.

Kunder har ret til at anmode om returnering inden for 30 kalenderdage efter levering af produktet. Vi tilbyder en gratis returforsendelseslabel.

Robotten leveres med 2 års garanti.

Click here to view how to add your device to the Beatbot APP. If the setup fails, please troubleshoot with the following steps:
a. Check your network environment and signal strength.
The AuaSense 2 Pro/A200 Pro supports both 2.4GHz and 5GHz networks.
b. Verify that the Wi-Fi password is entered correctly.
Below are ways to check the password on different phone models:

1. iPhone/Samsung: Open your phone’s Wi-Fi list, tap the "i" (info) icon next to the connected network, and select "Password" to view it.
1. Google Pixel/other Android phones: Open your phone’s Wi-Fi list, select "Share" or "Share network," and check the password.

c. Ensure the device is in setup mode (blue indicator blinking). Go to your phone’s Wi-Fi list to see if a network starting with "Beatbot" appears. If not, please contact us for a replacement.
d. Check if a VPN is enabled. If so, turn it off.
If none of these steps help you add the device to the app, click here to contact us for further assistance.

The most common factor affecting wall-climbing performance is debris accumulation in the filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.

If the issue persists after cleaning, please upload a log through your Beatbot App and contact us with your device serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

a. Clogged Filter Basket
The most common reason your robot may struggle to resurface is a clogged filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.
b. Entanglement in Roller Brush or Track Wheels
If you notice your robot staying at the bottom of the pool and receive a "Detected entanglement on the roller brush or track wheels" notification in the app after retrieval, click here for troubleshooting steps.
c. Coping Edge Too Close to Waterline
If the pool's coping edge is too close to the waterline, it may prevent the handle from fully emerging. To fix this, lower the water level to maintain at least 7 inches (18 cm) of clearance between the coping edge and the waterline.

If the issue persists after trying these troubleshooting steps, please upload a log through your Beatbot App and contact us with your device's serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

Charging Indicator Lights:

1. Orange breathing light: Battery level ≤ 15%
1. Yellow breathing light: Battery level > 15% but ≤ 30%
1. Green breathing light: Battery level > 30%

Troubleshooting steps:
a. Indicator Light Mismatch
If the charging light doesn't match the battery level indicators, please restart the robot and check if the light returns to normal.
b. Robot Powers On But Won't Charge
If your robot turns on but doesn't charge when placed on the dock, please check that your power outlet is working. If the outlet is functional, the charging dock may be faulty.
c. Testing the Charging Dock Please use a multimeter set to voltage mode. Touch the probes to the metal contacts on the charging dock.

1. If the voltage reads above 25.6V, the dock is functioning properly, and the issue lies with the robot.
1. If the voltage reads below 25.6V, the charging dock is faulty.

If the robot is not charging, please contact us for replacement.

If your AquaSense 2 Pro is having trouble cleaning shallow areas like the tanning ledge or Baja shelf, the most common reason is that the water isn't deep enough. The robot requires a minimum water depth of 20 inches (50 cm) to function properly. Once you've confirmed the water is deep enough, simply open the Beatbot app and select 'Multi-Zone Mode' to start cleaning.

The AquaSense 2 Pro/A200 Pro robot features a dual-layer filtration system (150μm + 250μm) that captures particles as small as 150 micrometers. However, any particles smaller than 150 micrometer, including fine sand debris, will pass through the filter mesh and be expelled through the water outlet.

For improved filtration of very fine debris, we offer an optional aftermarket fine filter basket that can capture particles as small as 60 micrometers. If you'd like to explore this upgrade, simply contact us to request a free one.

a. "The filter basket is clogged. Please clean the filter basket."
Please watch our video guide on cleaning the filter basket.
b. "Please install the filter basket."
Filter basket not installed, please install it before cleaning.
If the notification persists after inserting the filter basket, please verify that the filter basket's magnet is properly installed. If the magnet is already in place or if you have used the robot multiple times before the notification appears, please contact us for further assistance.
c. "Please check the status of the roller brush or track wheels."
Detected entanglement on the roller brush or track wheels. Possible causes and solutions are as follows:

1. The roller brush or track wheels are tangled with foreign objects. Please remove any tangled debris promptly.
1. The robot is stuck, causing an overload in the roller brush motor. Please move the robot out of the trapped area.

d. "Please check and remove any foreign objects entangled on the propeller."
Detected entanglement or foreign objects stuck on the propeller. Please rotate the propeller's protective grille counterclockwise, spin the blades with your finger, and remove any entanglements or foreign objects.

Reasons why the robot gets stuck on the drain:
a. Suction from the Water Pump
When the pool circulation system is running, the robot can get stuck on the drain due to suction. We recommend turning off the water pump before operating the robot.
b. Physical Obstruction
If the drain protrudes from the pool floor, the robot's tracks may lose contact with the ground when passing over it, preventing proper movement. To solve this, you can purchase a properly sized drain cover clip. Once installed, the clip will provide traction for the robot's tracks and brush, allowing it to pass over the drain smoothly.

If you're noticing that your AquaSense 2 Pro/A200 Pro isn't following a consistent cleaning pattern, here are the most common reasons:
a. Irregular Pool Bottom Shape
If your pool has a large, rounded bottom where the floor and walls blend without a clear boundary, or if the floor shape is complex, the robot's path planning may fail. In this case, the robot will enter Deep Sense Mode and clean using a random path to ensure maximum coverage.
b. Multi-Platform Mode Activated
If MultiZone Mode is selected, the robot will default to Deep Sense Mode and clean using a random path.
For Consistent S-Shaped Path Cleaning:
Please go to the Beatbot app and select "Custom Mode - Floor x2". In this mode, the robot will perform two perpendicular S-shaped cleaning passes to cover the pool floor as efficiently as possible.

The battery life in the same cleaning mode can be affected by several factors, including:

1. The robot's initial entry point into the water
1. Path planning direction and number of lines
1. Pool cleanliness level
1. Filter basket clogging status
1. Any cleaning abnormalities (e.g., motor overcurrent, robot getting stuck)

All these factors can increase power consumption. A full filter basket or clogged filter mesh can reduce climbing power, causing the robot to repeatedly attempt climbing and use more battery.

Please clean the filter basket thoroughly, fully charge the robot, and then put it back in the pool to restart the cleaning cycle. Click hereto watch our video guide on cleaning the filter basket.

If you’re not receiving the verification code email after changing your password in the app or on the official website, please follow these troubleshooting steps:
a. Check for Forwarding or Deletion Rules
Ensure your email isn’t set to forward or automatically delete verification emails.
b. Review Inbox Filters
Check if your email provider is moving the verification email to a different folder (e.g., Promotions, Spam, or a custom folder).
c. Check Spam/Junk Folders
Some email services may flag verification emails as spam. Look in your spam or junk folder and mark the email as "Not Spam" to prevent future issues.
d. Verify Managed Accounts
If you’re using a work or school email, your organization’s IT policies might block or delay the email. Contact your administrator if needed.

If you’ve tried all the above and still don’t receive the code, please contact us for further assistance.

Click here to view how to add your device to the Beatbot APP. If the setup fails, please troubleshoot with the following steps:
a. Check your network environment and signal strength.
The AuaSense 2 Ultra/A200 Ultra supports both 2.4GHz and 5GHz networks.
b. Verify that the Wi-Fi password is entered correctly.
Below are ways to check the password on different phone models:

1. iPhone/Samsung: Open your phone’s Wi-Fi list, tap the "i" (info) icon next to the connected network, and select "Password" to view it.
1. Google Pixel/other Android phones: Open your phone’s Wi-Fi list, select "Share" or "Share network," and check the password.

c. Ensure the device is in setup mode (blue indicator blinking). Go to your phone’s Wi-Fi list to see if a network starting with "Beatbot" appears. If not, please contact us for a replacement.
d. Check if a VPN is enabled. If so, turn it off.
If none of these steps help you add the device to the app, click here to contact us for further assistance.

The most common factor affecting wall-climbing performance is debris accumulation in the filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.

If the issue persists after cleaning, please upload a log through your Beatbot App and contact us with your device serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

a. Clogged Filter Basket
The most common reason your robot may struggle to resurface is a clogged filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.
b. Entanglement in Roller Brush or Track Wheels
If you notice your robot staying at the bottom of the pool and receive a "Detected entanglement on the roller brush or track wheels" notification in the app after retrieval, click here for troubleshooting steps.
c. Coping Edge Too Close to Waterline
If the pool's coping edge is too close to the waterline, it may prevent the handle from fully emerging. To fix this, lower the water level to maintain at least 7 inches (18 cm) of clearance between the coping edge and the waterline.

If the issue persists after trying these troubleshooting steps, please upload a log through your Beatbot App and contact us with your device's serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

Charging Indicator Lights:

1. Orange breathing light: Battery level ≤ 15%
1. Yellow breathing light: Battery level > 15% but ≤ 30%
1. Green breathing light: Battery level > 30%

Troubleshooting steps:
a. Indicator Light Mismatch
If the charging light doesn't match the battery level indicators, please restart the robot and check if the light returns to normal.
b. Robot Powers On But Won't Charge
If your robot turns on but doesn't charge when placed on the dock, please check that your power outlet is working. If the outlet is functional, the charging dock may be faulty.
c. Testing the Charging Dock Please use a multimeter set to voltage mode. Touch the probes to the metal contacts on the charging dock.

1. If the voltage reads above 25.6V, the dock is functioning properly, and the issue lies with the robot.
1. If the voltage reads below 25.6V, the charging dock is faulty.

If the robot is not charging, please contact us for replacement.

The AquaSense 2 Ultra/A200 Ultra robot features a dual-layer filtration system (150μm + 250μm) that captures particles as small as 150 micrometers. However, any particles smaller than 150 micrometer, including fine sand debris, will pass through the filter mesh and be expelled through the water outlet.

For improved filtration of very fine debris, we offer an optional aftermarket fine filter basket that can capture particles as small as 60 micrometers. If you'd like to explore this upgrade, simply contact us to request a free one.

The battery life in the same cleaning mode can be affected by several factors, including:

1. The robot's initial entry point into the water
1. Path planning direction and number of lines
1. Pool cleanliness level
1. Filter basket clogging status
1. Any cleaning abnormalities (e.g., motor overcurrent, robot getting stuck)

All these factors can increase power consumption. A full filter basket or clogged filter mesh can reduce climbing power, causing the robot to repeatedly attempt climbing and use more battery.

Please clean the filter basket thoroughly, fully charge the robot, and then put it back in the pool to restart the cleaning cycle. Click hereto watch our video guide on cleaning the filter basket.

a. "The filter basket is clogged. Please clean the filter basket."
Please watch our video guide on cleaning the filter basket.
b. "Please install the filter basket."
Filter basket not installed, please install it before cleaning.
If the notification persists after inserting the filter basket, please verify that the filter basket's magnet is properly installed. If the magnet is already in place or if you have used the robot multiple times before the notification appears, please contact us for further assistance.
c. "Please check the status of the roller brush or track wheels."
Detected entanglement on the roller brush or track wheels. Possible causes and solutions are as follows:

1. The roller brush or track wheels are tangled with foreign objects. Please remove any tangled debris promptly.
1. The robot is stuck, causing an overload in the roller brush motor. Please move the robot out of the trapped area.

d. "Please check and remove any foreign objects entangled on the propeller."
Detected entanglement or foreign objects stuck on the propeller. Please remove the side panels, spin the blades with your finger, and remove any entanglements or foreign objects.

The AquaSense 2 Ultra scans the shape of the pool floor (excluding the tanning shelf, steps, etc.), so there will be differences between the scanned shape and the water surface shape. Due to factors like the curvature of the pool floor, the mapping may also differ from the actual shape, but this does not affect the robot's cleaning performance.

If you're noticing that your AquaSense 2 Ultra/A200 Ultra isn't following a consistent cleaning pattern, here are the most common reasons:
a. Irregular Pool Bottom Shape
If your pool has a large, rounded bottom where the floor and walls blend without a clear boundary, or if the floor shape is complex, the robot's path planning may fail. In this case, the robot will enter Deep Sense Mode and clean using a random path to ensure maximum coverage.
b. Multi-Platform Mode Activated
If MultiZone Mode is selected, the robot will default to Deep Sense Mode and clean using a random path.
For Consistent S-Shaped Path Cleaning:
Please go to the Beatbot app and select "Custom Mode - Floor x2". In this mode, the robot will perform two perpendicular S-shaped cleaning passes to cover the pool floor as efficiently as possible.

If you’re not receiving the verification code email after changing your password in the app or on the official website, please follow these troubleshooting steps:
a. Check for Forwarding or Deletion Rules
Ensure your email isn’t set to forward or automatically delete verification emails.
b. Review Inbox Filters
Check if your email provider is moving the verification email to a different folder (e.g., Promotions, Spam, or a custom folder).
c. Check Spam/Junk Folders
Some email services may flag verification emails as spam. Look in your spam or junk folder and mark the email as "Not Spam" to prevent future issues.
d. Verify Managed Accounts
If you’re using a work or school email, your organization’s IT policies might block or delay the email. Contact your administrator if needed.

If you’ve tried all the above and still don’t receive the code, please contact us for further assistance.