At Beatbot, we offer 3-year Full Replacement Protection to give you peace of mind. If your qualified pool cleaning robot has a covered issue within this time, we will replace it with a new or refurbished unit instead of repairing it. Here's how our warranty policy works and the steps to request a replacement:
Step 1: Report the problem: Contact our customer service at service@beatbot.com with your purchase date, serial number of the product, and a brief description of the problem.
Step 2: Quick Assessment: Our team will assess the issue and confirm if your product is eligible for replacement under our warranty policy.
Step 3: Fast delivery of the replacement device: If your claim is approved, we will send you a replacement device immediately. You must return the defective unit in accordance with our return policy.