För närvarande stöder enhetens nätverks-WiFi endast 2,4 GHz. Dubbla WiFi-band som stöder både 5 GHz och 2,4 GHz är också kompatibla. Om ditt hem-WiFi för närvarande är inställt på endast 5 GHz kan du kontakta din routerleverantör för att aktivera 2,4 GHz.

Beatbot iSkim Ultra är lämplig för olika former och poolmaterial, inklusive underjordiska och ovanjordiska pooler gjorda av betong, vinyl, glasfiber, keramiska plattor, rostfritt stål och mer.

iSkim Ultra är lämplig för användning i saltvattenpooler. Beatbot tar hänsyn till närvaron av salt och klor i vattnet när de utformar sina produkter. Vi använder mycket korrosionsbeständiga material och processer för att säkerställa hållbarheten hos våra produkter. Vår produkt kan säkert användas i saltvatten med en koncentration som inte överstiger 5000 ppm och ett klorinnehåll som inte är högre än 4 ppm.

Ja, iSkim Ultra kan fungera bra med Infinity-pool.

iSkim Ultra är mycket effektiv för att ta bort hår, löv, grenar, blommor, gräs, frön, pollen och annan växtlighet, samt små insekter eller djur. Den kan filtrera bort skräp så smått som 380 mikrometer (μm).

iSkim Ultra levereras med en magnetisk trådlös laddare. Med denna laddare tar det ungefär 5 timmar att ladda helt. Dessutom har vår enhet en solpanel, vilket möjliggör bekväm solarladdning.

Var vänlig och var säker på att vår produkt har ett brett spänningsområde och kan anpassa sig till 100V till 240V.

Filterkorgens kapacitet för iSkim Ultra är 9 L.

Ja, du kan enkelt manövrera maskinen för att flytta roboten framåt, bakåt, vänster och höger baserat på dina preferenser.

Ja, vår robot kan användas säkert i saltvatten med en koncentration som inte överstiger 5000 ppm. Saltkoncentrationen i de flesta hemmabassänger överstiger inte ovanstående nivåer.

AquaSense Pro levereras med ett tvålagersfilter som effektivt kan fånga upp skräp i alla storlekar, inklusive löv, hår, sand, insekter och mer. Det kan filtrera partiklar så små som 150 mikrometer (μm).

Den är lämplig för simbassänger av olika former och tillverkade av vinyl, fiberglas, keramik eller andra material.

Aquasense Pro kan utföra rengöring av vattenytan i upp till 9,5 timmar eller rengöring av poolbotten i upp till 5 timmar under en enda laddningscykel. Ovanstående data är testresultat från Beatbot-laboratoriet, och detaljerna kan alltid variera beroende på den faktiska driftsmiljön.

AquaSense Pro kan användas med pooler med strandinträde så länge vattendjupet är över 1,6 fot, eftersom AquaSense Pro är designad för att fungera inom ett djupintervall på 1,6 fot till 9,8 fot. Om vattendjupet är mindre än 1,6 fot kommer roboten att återvända till vattnet på den djupa sidan.

Ingen anledning att torka roboten, så länge det inte finns överskott av salt i poolvattnet och pH-värdet är neutralt, annars vänligen skölj roboten först.

Ja, roboten kan arbeta utan Wi-Fi. Robotens lägen kan täcka rengöring av alla områden, vänligen kontrollera och välj motsvarande läge innan du startar.

Ja, det fungerar både för pooler i marken och ovan mark.

Filterkorgens kapacitet för AquaSense Pro är 3,7L.

AquaSense Pro är utrustad med ett 10 400 mAh batteri och kräver endast 3,5 timmar för en full laddning. Laddningstiden kan vara längre när temperaturen är under 77℉.

För närvarande stöder enhetens nätverks-WiFi endast 2,4 GHz. Dubbla WiFi-band som stöder både 5 GHz och 2,4 GHz är också kompatibla. Om ditt hem-WiFi för närvarande är inställt på endast 5 GHz kan du kontakta din routerleverantör för att aktivera 2,4 GHz.

Ja, vår robot kan användas säkert i saltvatten med en koncentration som inte överstiger 5000 ppm. Saltkoncentrationen i de flesta hemmabassänger överstiger inte ovanstående nivåer.

Den är lämplig för simbassänger av olika former och tillverkade av vinyl, fiberglas, keramik eller andra material.

AquaSense kan stödja rengöringstid på upp till 3,5 timmar i snabb läge (bottenrengöring) och 2,5 timmar i standardläge (botten + väggar rengöring). Ovanstående data är testresultat från Beatbot-laboratoriet, och detaljerna är alltid beroende av den faktiska driftsmiljön.

Ingen anledning att torka roboten, så länge det inte finns överskott av salt i poolvattnet och pH-värdet är neutralt, annars vänligen skölj roboten först.

Ja, roboten kan arbeta utan Wi-Fi. Robotens lägen kan täcka rengöring av alla områden, vänligen kontrollera och välj motsvarande läge innan du startar.

Ja, det fungerar både för pooler i marken och ovan mark.

Filterkorgens kapacitet för AquaSense är 2L.

AquaSense är utrustad med ett 6700mAh-batteri och behöver cirka 3 timmars laddning. Laddningstiden kan vara längre när temperaturen är under 77℉.

För närvarande stöder enhetens nätverks-WiFi endast 2,4 GHz. Dubbla WiFi-band som stöder både 5 GHz och 2,4 GHz är också kompatibla. Om ditt hem-WiFi för närvarande är inställt på endast 5 GHz kan du kontakta din routerleverantör för att aktivera 2,4 GHz.

Huvudingrediensen i Beatbot klarare är kitin, som är ett naturligt extrakt som är säkert, icke-toxiskt och mycket effektivt vid vattenrening. Det kan effektivt hjälpa till att avlägsna smuts, fett och andra föroreningar för att förbättra vattenkvaliteten.

Vår specialdesignade klarläggningsmedel är den första i sitt slag inom branschen och vi kan inte garantera om klarläggningsmedel från andra är pålitliga eller kommer att påverka roboten, så för tillfället kan de inte användas allmänt. Vår klarläggare har endast en enkelriktad utgång och kan inte fyllas på för tillfället.

Det rekommenderas att använda den en gång i veckan normalt.

En flaska med klarläggningsmedel kan användas fyra gånger. Det förväntas att mängden klarläggningsmedel som används minskar med ungefär 1/4 efter varje rengöringscykel.

Clarifying Agent Kit rekommenderas att användas inom ungefär en månad efter öppnandet. Om clarifying agent kit är oöppnad rekommenderas att förvara den på en sval plats och använda kitet inom ett år för bästa resultat.

Om returer eller byten sker på grund av produktkvalitetsproblem kommer alla kostnader att täckas av beatbot.

Du kan kontrollera om roboten har skickats ut och om det redan finns logistikinformation. Om logistikstatusen inte uppdateras under en längre tid efter att den har skickats, kan du kontakta oss direkt, så hjälper vi dig att lösa problemet.

Vänligen kontakta kundtjänst på service@beatbot.com eller din auktoriserade återförsäljare omedelbart så skickar vi de saknade delarna till dig.

Beställningar skickas från lokala lager. Efter att ha mottagit beställningen kan den vanligtvis levereras inom 3-7 dagar.

Kunder har rätt att ansöka om retur inom 30 kalenderdagar efter leverans av produkten. Vi erbjuder en gratis returfraktsedel.

Roboten levereras med 2 års garanti.

Click here to view how to add your device to the Beatbot APP. If the setup fails, please troubleshoot with the following steps:
a. Check your network environment and signal strength.
The AuaSense 2 Pro/A200 Pro supports both 2.4GHz and 5GHz networks.
b. Verify that the Wi-Fi password is entered correctly.
Below are ways to check the password on different phone models:

1. iPhone/Samsung: Open your phone’s Wi-Fi list, tap the "i" (info) icon next to the connected network, and select "Password" to view it.
1. Google Pixel/other Android phones: Open your phone’s Wi-Fi list, select "Share" or "Share network," and check the password.

c. Ensure the device is in setup mode (blue indicator blinking). Go to your phone’s Wi-Fi list to see if a network starting with "Beatbot" appears. If not, please contact us for a replacement.
d. Check if a VPN is enabled. If so, turn it off.
If none of these steps help you add the device to the app, click here to contact us for further assistance.

The most common factor affecting wall-climbing performance is debris accumulation in the filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.

If the issue persists after cleaning, please upload a log through your Beatbot App and contact us with your device serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

a. Clogged Filter Basket
The most common reason your robot may struggle to resurface is a clogged filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.
b. Entanglement in Roller Brush or Track Wheels
If you notice your robot staying at the bottom of the pool and receive a "Detected entanglement on the roller brush or track wheels" notification in the app after retrieval, click here for troubleshooting steps.
c. Coping Edge Too Close to Waterline
If the pool's coping edge is too close to the waterline, it may prevent the handle from fully emerging. To fix this, lower the water level to maintain at least 7 inches (18 cm) of clearance between the coping edge and the waterline.

If the issue persists after trying these troubleshooting steps, please upload a log through your Beatbot App and contact us with your device's serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

Charging Indicator Lights:

1. Orange breathing light: Battery level ≤ 15%
1. Yellow breathing light: Battery level > 15% but ≤ 30%
1. Green breathing light: Battery level > 30%

Troubleshooting steps:
a. Indicator Light Mismatch
If the charging light doesn't match the battery level indicators, please restart the robot and check if the light returns to normal.
b. Robot Powers On But Won't Charge
If your robot turns on but doesn't charge when placed on the dock, please check that your power outlet is working. If the outlet is functional, the charging dock may be faulty.
c. Testing the Charging Dock Please use a multimeter set to voltage mode. Touch the probes to the metal contacts on the charging dock.

1. If the voltage reads above 25.6V, the dock is functioning properly, and the issue lies with the robot.
1. If the voltage reads below 25.6V, the charging dock is faulty.

If the robot is not charging, please contact us for replacement.

If your AquaSense 2 Pro is having trouble cleaning shallow areas like the tanning ledge or Baja shelf, the most common reason is that the water isn't deep enough. The robot requires a minimum water depth of 20 inches (50 cm) to function properly. Once you've confirmed the water is deep enough, simply open the Beatbot app and select 'Multi-Zone Mode' to start cleaning.

The AquaSense 2 Pro/A200 Pro robot features a dual-layer filtration system (150μm + 250μm) that captures particles as small as 150 micrometers. However, any particles smaller than 150 micrometer, including fine sand debris, will pass through the filter mesh and be expelled through the water outlet.

For improved filtration of very fine debris, we offer an optional aftermarket fine filter basket that can capture particles as small as 60 micrometers. If you'd like to explore this upgrade, simply contact us to request a free one.

a. "The filter basket is clogged. Please clean the filter basket."
Please watch our video guide on cleaning the filter basket.
b. "Please install the filter basket."
Filter basket not installed, please install it before cleaning.
If the notification persists after inserting the filter basket, please verify that the filter basket's magnet is properly installed. If the magnet is already in place or if you have used the robot multiple times before the notification appears, please contact us for further assistance.
c. "Please check the status of the roller brush or track wheels."
Detected entanglement on the roller brush or track wheels. Possible causes and solutions are as follows:

1. The roller brush or track wheels are tangled with foreign objects. Please remove any tangled debris promptly.
1. The robot is stuck, causing an overload in the roller brush motor. Please move the robot out of the trapped area.

d. "Please check and remove any foreign objects entangled on the propeller."
Detected entanglement or foreign objects stuck on the propeller. Please rotate the propeller's protective grille counterclockwise, spin the blades with your finger, and remove any entanglements or foreign objects.

Reasons why the robot gets stuck on the drain:
a. Suction from the Water Pump
When the pool circulation system is running, the robot can get stuck on the drain due to suction. We recommend turning off the water pump before operating the robot.
b. Physical Obstruction
If the drain protrudes from the pool floor, the robot's tracks may lose contact with the ground when passing over it, preventing proper movement. To solve this, you can purchase a properly sized drain cover clip. Once installed, the clip will provide traction for the robot's tracks and brush, allowing it to pass over the drain smoothly.

If you're noticing that your AquaSense 2 Pro/A200 Pro isn't following a consistent cleaning pattern, here are the most common reasons:
a. Irregular Pool Bottom Shape
If your pool has a large, rounded bottom where the floor and walls blend without a clear boundary, or if the floor shape is complex, the robot's path planning may fail. In this case, the robot will enter Deep Sense Mode and clean using a random path to ensure maximum coverage.
b. Multi-Platform Mode Activated
If MultiZone Mode is selected, the robot will default to Deep Sense Mode and clean using a random path.
For Consistent S-Shaped Path Cleaning:
Please go to the Beatbot app and select "Custom Mode - Floor x2". In this mode, the robot will perform two perpendicular S-shaped cleaning passes to cover the pool floor as efficiently as possible.

The battery life in the same cleaning mode can be affected by several factors, including:

1. The robot's initial entry point into the water
1. Path planning direction and number of lines
1. Pool cleanliness level
1. Filter basket clogging status
1. Any cleaning abnormalities (e.g., motor overcurrent, robot getting stuck)

All these factors can increase power consumption. A full filter basket or clogged filter mesh can reduce climbing power, causing the robot to repeatedly attempt climbing and use more battery.

Please clean the filter basket thoroughly, fully charge the robot, and then put it back in the pool to restart the cleaning cycle. Click hereto watch our video guide on cleaning the filter basket.

If you’re not receiving the verification code email after changing your password in the app or on the official website, please follow these troubleshooting steps:
a. Check for Forwarding or Deletion Rules
Ensure your email isn’t set to forward or automatically delete verification emails.
b. Review Inbox Filters
Check if your email provider is moving the verification email to a different folder (e.g., Promotions, Spam, or a custom folder).
c. Check Spam/Junk Folders
Some email services may flag verification emails as spam. Look in your spam or junk folder and mark the email as "Not Spam" to prevent future issues.
d. Verify Managed Accounts
If you’re using a work or school email, your organization’s IT policies might block or delay the email. Contact your administrator if needed.

If you’ve tried all the above and still don’t receive the code, please contact us for further assistance.

Click here to view how to add your device to the Beatbot APP. If the setup fails, please troubleshoot with the following steps:
a. Check your network environment and signal strength.
The AuaSense 2 Ultra/A200 Ultra supports both 2.4GHz and 5GHz networks.
b. Verify that the Wi-Fi password is entered correctly.
Below are ways to check the password on different phone models:

1. iPhone/Samsung: Open your phone’s Wi-Fi list, tap the "i" (info) icon next to the connected network, and select "Password" to view it.
1. Google Pixel/other Android phones: Open your phone’s Wi-Fi list, select "Share" or "Share network," and check the password.

c. Ensure the device is in setup mode (blue indicator blinking). Go to your phone’s Wi-Fi list to see if a network starting with "Beatbot" appears. If not, please contact us for a replacement.
d. Check if a VPN is enabled. If so, turn it off.
If none of these steps help you add the device to the app, click here to contact us for further assistance.

The most common factor affecting wall-climbing performance is debris accumulation in the filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.

If the issue persists after cleaning, please upload a log through your Beatbot App and contact us with your device serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

a. Clogged Filter Basket
The most common reason your robot may struggle to resurface is a clogged filter basket. For optimal performance, please watch our video guide on cleaning the filter basket.
b. Entanglement in Roller Brush or Track Wheels
If you notice your robot staying at the bottom of the pool and receive a "Detected entanglement on the roller brush or track wheels" notification in the app after retrieval, click here for troubleshooting steps.
c. Coping Edge Too Close to Waterline
If the pool's coping edge is too close to the waterline, it may prevent the handle from fully emerging. To fix this, lower the water level to maintain at least 7 inches (18 cm) of clearance between the coping edge and the waterline.

If the issue persists after trying these troubleshooting steps, please upload a log through your Beatbot App and contact us with your device's serial number for further assistance. Click here to learn how to locate your serial number and upload logs in the Beatbot app.

Charging Indicator Lights:

1. Orange breathing light: Battery level ≤ 15%
1. Yellow breathing light: Battery level > 15% but ≤ 30%
1. Green breathing light: Battery level > 30%

Troubleshooting steps:
a. Indicator Light Mismatch
If the charging light doesn't match the battery level indicators, please restart the robot and check if the light returns to normal.
b. Robot Powers On But Won't Charge
If your robot turns on but doesn't charge when placed on the dock, please check that your power outlet is working. If the outlet is functional, the charging dock may be faulty.
c. Testing the Charging Dock Please use a multimeter set to voltage mode. Touch the probes to the metal contacts on the charging dock.

1. If the voltage reads above 25.6V, the dock is functioning properly, and the issue lies with the robot.
1. If the voltage reads below 25.6V, the charging dock is faulty.

If the robot is not charging, please contact us for replacement.

The AquaSense 2 Ultra/A200 Ultra robot features a dual-layer filtration system (150μm + 250μm) that captures particles as small as 150 micrometers. However, any particles smaller than 150 micrometer, including fine sand debris, will pass through the filter mesh and be expelled through the water outlet.

For improved filtration of very fine debris, we offer an optional aftermarket fine filter basket that can capture particles as small as 60 micrometers. If you'd like to explore this upgrade, simply contact us to request a free one.

The battery life in the same cleaning mode can be affected by several factors, including:

1. The robot's initial entry point into the water
1. Path planning direction and number of lines
1. Pool cleanliness level
1. Filter basket clogging status
1. Any cleaning abnormalities (e.g., motor overcurrent, robot getting stuck)

All these factors can increase power consumption. A full filter basket or clogged filter mesh can reduce climbing power, causing the robot to repeatedly attempt climbing and use more battery.

Please clean the filter basket thoroughly, fully charge the robot, and then put it back in the pool to restart the cleaning cycle. Click hereto watch our video guide on cleaning the filter basket.

a. "The filter basket is clogged. Please clean the filter basket."
Please watch our video guide on cleaning the filter basket.
b. "Please install the filter basket."
Filter basket not installed, please install it before cleaning.
If the notification persists after inserting the filter basket, please verify that the filter basket's magnet is properly installed. If the magnet is already in place or if you have used the robot multiple times before the notification appears, please contact us for further assistance.
c. "Please check the status of the roller brush or track wheels."
Detected entanglement on the roller brush or track wheels. Possible causes and solutions are as follows:

1. The roller brush or track wheels are tangled with foreign objects. Please remove any tangled debris promptly.
1. The robot is stuck, causing an overload in the roller brush motor. Please move the robot out of the trapped area.

d. "Please check and remove any foreign objects entangled on the propeller."
Detected entanglement or foreign objects stuck on the propeller. Please remove the side panels, spin the blades with your finger, and remove any entanglements or foreign objects.

The AquaSense 2 Ultra scans the shape of the pool floor (excluding the tanning shelf, steps, etc.), so there will be differences between the scanned shape and the water surface shape. Due to factors like the curvature of the pool floor, the mapping may also differ from the actual shape, but this does not affect the robot's cleaning performance.

If you're noticing that your AquaSense 2 Ultra/A200 Ultra isn't following a consistent cleaning pattern, here are the most common reasons:
a. Irregular Pool Bottom Shape
If your pool has a large, rounded bottom where the floor and walls blend without a clear boundary, or if the floor shape is complex, the robot's path planning may fail. In this case, the robot will enter Deep Sense Mode and clean using a random path to ensure maximum coverage.
b. Multi-Platform Mode Activated
If MultiZone Mode is selected, the robot will default to Deep Sense Mode and clean using a random path.
For Consistent S-Shaped Path Cleaning:
Please go to the Beatbot app and select "Custom Mode - Floor x2". In this mode, the robot will perform two perpendicular S-shaped cleaning passes to cover the pool floor as efficiently as possible.

If you’re not receiving the verification code email after changing your password in the app or on the official website, please follow these troubleshooting steps:
a. Check for Forwarding or Deletion Rules
Ensure your email isn’t set to forward or automatically delete verification emails.
b. Review Inbox Filters
Check if your email provider is moving the verification email to a different folder (e.g., Promotions, Spam, or a custom folder).
c. Check Spam/Junk Folders
Some email services may flag verification emails as spam. Look in your spam or junk folder and mark the email as "Not Spam" to prevent future issues.
d. Verify Managed Accounts
If you’re using a work or school email, your organization’s IT policies might block or delay the email. Contact your administrator if needed.

If you’ve tried all the above and still don’t receive the code, please contact us for further assistance.